Support | Bootspring Docs

Get help with Bootspring through multiple support channels.

Overview#

Bootspring offers several support options:

Channel	Best For	Availability
Documentation	Self-service answers	24/7
Community	General questions	24/7
Email Support	Account issues	Business hours
Priority Support	Pro+ subscribers	Extended hours
Dedicated Support	Enterprise	24/7

Documentation#

Start with our comprehensive docs:

Getting Started - First steps
Core Concepts - How Bootspring works
CLI Reference - Command documentation
API Reference - API documentation
Troubleshooting - Common issues

Community#

Discord#

Join our Discord community:

Get help from other users
Share tips and tricks
Participate in discussions

Join Discord

GitHub Discussions#

For technical discussions:

Feature requests
Integration help
Best practices

GitHub Discussions

Twitter/X#

Follow for updates:

Product announcements
Tips and tutorials
Community highlights

@bootspringdev

Support Tickets#

Creating a Ticket#

Go to Dashboard > Support
Click New Ticket
Fill in details:
- Subject - Brief description
- Category - Issue type
- Priority - Urgency level
- Description - Detailed explanation
Attach files if needed
Submit ticket

Ticket Categories#

Category	Description
Account	Login, billing, subscription
Technical	CLI, API, integration issues
Bug Report	Something isn't working
Feature Request	Suggest improvements
Security	Security concerns
Other	Everything else

Priority Levels#

Priority	Response Time (Pro+)	Response Time (Free)
Critical	1 hour	24 hours
High	4 hours	48 hours
Normal	24 hours	72 hours
Low	48 hours	1 week

Ticket Status#

Status	Description
Open	Waiting for response
In Progress	Being worked on
Waiting	Awaiting your response
Resolved	Issue resolved
Closed	Ticket closed

Support Dashboard#

┌─────────────────────────────────────────────────────────────────────┐
│  Support                                        [+ New Ticket]      │
├─────────────────────────────────────────────────────────────────────┤
│                                                                     │
│  Your Tickets                                                       │
│  ┌──────────────────────────────────────────────────────────────┐  │
│  │  #1234 CLI authentication failing              In Progress   │  │
│  │  Technical • High • Updated 2 hours ago                      │  │
│  └──────────────────────────────────────────────────────────────┘  │
│                                                                     │
│  ┌──────────────────────────────────────────────────────────────┐  │
│  │  #1189 Question about team billing               Resolved    │  │
│  │  Account • Normal • Resolved 3 days ago                      │  │
│  └──────────────────────────────────────────────────────────────┘  │
│                                                                     │
│  Quick Links                                                        │
│  ┌──────────────────────────────────────────────────────────────┐  │
│  │  📚 Documentation    💬 Discord    📧 Email Support          │  │
│  │  🐛 Report Bug       💡 Feature Request    📊 Status Page    │  │
│  └──────────────────────────────────────────────────────────────┘  │
│                                                                     │
└─────────────────────────────────────────────────────────────────────┘