Support
Get help with Bootspring through multiple support channels.
Overview
Bootspring offers several support options:
| Channel | Best For | Availability |
|---|---|---|
| Documentation | Self-service answers | 24/7 |
| Community | General questions | 24/7 |
| Email Support | Account issues | Business hours |
| Priority Support | Pro+ subscribers | Extended hours |
| Dedicated Support | Enterprise | 24/7 |
Documentation
Start with our comprehensive docs:
- Getting Started - First steps
- Core Concepts - How Bootspring works
- CLI Reference - Command documentation
- API Reference - API documentation
- Troubleshooting - Common issues
Community
Discord
Join our Discord community:
- Get help from other users
- Share tips and tricks
- Participate in discussions
Feature Requests
For technical discussions:
- Feature requests
- Integration help
- Best practices
Twitter/X
Follow for updates:
- Product announcements
- Tips and tutorials
- Community highlights
Support Tickets
Creating a Ticket
- Go to Dashboard > Support
- Click New Ticket
- Fill in details:
- Subject - Brief description
- Category - Issue type
- Priority - Urgency level
- Description - Detailed explanation
- Attach files if needed
- Submit ticket
Ticket Categories
| Category | Description |
|---|---|
| Account | Login, billing, subscription |
| Technical | CLI, API, integration issues |
| Bug Report | Something isn't working |
| Feature Request | Suggest improvements |
| Security | Security concerns |
| Other | Everything else |
Priority Levels
| Priority | Response Time (Pro+) | Response Time (Free) |
|---|---|---|
| Critical | 1 hour | 24 hours |
| High | 4 hours | 48 hours |
| Normal | 24 hours | 72 hours |
| Low | 48 hours | 1 week |
Ticket Status
| Status | Description |
|---|---|
| Open | Waiting for response |
| In Progress | Being worked on |
| Waiting | Awaiting your response |
| Resolved | Issue resolved |
| Closed | Ticket closed |
Support Dashboard
┌─────────────────────────────────────────────────────────────────────┐
│ Support [+ New Ticket] │
├─────────────────────────────────────────────────────────────────────┤
│ │
│ Your Tickets │
│ ┌──────────────────────────────────────────────────────────────┐ │
│ │ #1234 CLI authentication failing In Progress │ │
│ │ Technical • High • Updated 2 hours ago │ │
│ └──────────────────────────────────────────────────────────────┘ │
│ │
│ ┌──────────────────────────────────────────────────────────────┐ │
│ │ #1189 Question about team billing Resolved │ │
│ │ Account • Normal • Resolved 3 days ago │ │
│ └──────────────────────────────────────────────────────────────┘ │
│ │
│ Quick Links │
│ ┌──────────────────────────────────────────────────────────────┐ │
│ │ 📚 Documentation 💬 Discord 📧 Email Support │ │
│ │ 🐛 Report Bug 💡 Feature Request 📊 Status Page │ │
│ └──────────────────────────────────────────────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────────────┘
Email Support
Contact us directly:
- General: support@bootspring.dev
- Security: security@bootspring.dev
- Enterprise: enterprise@bootspring.dev
Include in your email:
- Account email
- Project name (if applicable)
- Detailed description
- Steps to reproduce (for bugs)
Priority Support
Available for Pro, Team, and Enterprise plans:
Benefits
- Faster response times
- Direct access to engineers
- Screen sharing sessions
- Priority bug fixes
Accessing Priority Support
- Submit ticket through dashboard
- Mark as priority issue
- Receive expedited response
Enterprise Support
Enterprise plans include:
Dedicated Support
- Named support contact
- Direct Slack channel
- Phone support
- 24/7 availability
Onboarding
- Implementation planning
- Technical setup
- Team training
- Best practices review
Account Management
- Quarterly business reviews
- Roadmap previews
- Custom integrations
- Success planning
System Status
Check service status:
Subscribe to Updates
- Email notifications
- Slack integration
- RSS feed
Providing Good Information
Help us help you faster:
For Bugs
Include:
- What you expected
- What happened instead
- Steps to reproduce
- CLI version (
bootspring --version) - OS and version
- Error messages (full text)
For Technical Issues
Include:
- Project configuration
- Relevant code snippets
- API responses
- Log output
Screenshots
Add screenshots when helpful:
- Error dialogs
- Unexpected behavior
- Configuration screens
Security Issues
Report security vulnerabilities:
- Email security@bootspring.dev
- Do NOT post publicly
- Include details for reproduction
- We'll respond within 24 hours
See our Security Policy for details.
Feedback
We welcome feedback:
Product Feedback
- Feature requests on GitHub
- Upvote existing requests
- Join beta programs
Documentation Feedback
Each doc page has a feedback form:
- Was this helpful?
- What's missing?
- Suggest improvements
General Feedback
Email feedback@bootspring.dev with:
- What you like
- What could improve
- Your use case
Resources
Video Tutorials
- Getting started guide
- Feature deep dives
- Best practices
Blog
- Product updates
- Tutorials
- Case studies
Newsletter
Weekly updates:
- New features
- Tips and tricks
- Community highlights
Related
- Documentation - Full documentation
- Changelog - Product updates
- Community - Join the community