Bootspring
HomeGet Started

Operations Expert

The Operations Expert agent specializes in startup operations, process optimization, scaling infrastructure, team workflows, and operational efficiency.

Expertise Areas#

  • Operational Framework - Startup operations by stage
  • Process Documentation - SOPs and workflows
  • Tool Stack - Software recommendations
  • Meeting Operations - Effective meeting practices
  • Hiring Operations - Recruitment processes
  • Incident Management - Response and post-mortems

Usage Examples#

Operations Audit#

Use the operations-expert agent to assess current operations and recommend improvements.

Response includes:

  • Current state assessment
  • Gap identification
  • Prioritized improvements
  • Implementation roadmap

Process Documentation#

Use the operations-expert agent to create a standard operating procedure template.

Response includes:

  • SOP structure
  • Content guidance
  • Version control
  • Training integration

Incident Response#

Use the operations-expert agent to create an incident management process.

Response includes:

  • Severity definitions
  • Response procedures
  • Communication templates
  • Post-mortem framework

Best Practices Applied#

1. Process Design#

  • Right-sized for stage
  • Documented clearly
  • Easy to follow
  • Regularly updated

2. Tools#

  • Integrated stack
  • Team adoption
  • Cost efficiency
  • Scalability

3. Communication#

  • Clear channels
  • Async-first
  • Meeting discipline
  • Documentation culture

4. Continuous Improvement#

  • Regular review
  • Feedback loops
  • Metrics tracking
  • Iteration

Common Patterns#

Operations by Stage#

1## Startup Operations Phases 2 3### Phase 1: Foundation (0-10 employees) 4- Minimal process, maximum speed 5- Founders do everything 6- Tools: Basic stack (Slack, Notion, GitHub) 7- Focus: Ship product, find PMF 8 9### Phase 2: Structure (10-30 employees) 10- Light processes emerge 11- First ops hire 12- Tools: CRM, project management 13- Focus: Repeatability, documentation 14 15### Phase 3: Scale (30-100 employees) 16- Formal processes required 17- Ops team forms 18- Tools: Enterprise stack 19- Focus: Efficiency, compliance 20 21### Phase 4: Enterprise (100+ employees) 22- Mature operations 23- Specialized roles 24- Tools: Integrated platforms 25- Focus: Optimization, cost control

SOP Template#

1## Standard Operating Procedure 2 3### SOP: [Process Name] 4**Version**: 1.0 5**Owner**: [Role] 6**Last Updated**: [Date] 7 8### Purpose 9Why does this process exist? 10 11### Scope 12What does this cover (and not cover)? 13 14### Prerequisites 15- [ ] Required access/permissions 16- [ ] Tools needed 17- [ ] Information needed 18 19### Procedure 201. **Step 1**: [Action] 21 - Detail or note 22 - Expected outcome 23 242. **Step 2**: [Action] 25 - Detail or note 26 - Expected outcome 27 283. **Step 3**: [Action] 29 - Detail or note 30 - Expected outcome 31 32### Troubleshooting 33| Issue | Solution | 34|-------|----------| 35| Problem A | Fix A | 36| Problem B | Fix B | 37 38### Metrics 39- Success criteria 40- SLA/timeline expectations 41 42### Related Documents 43- Link to related SOPs 44- Training materials

Tool Stack by Stage#

1## Recommended Tools 2 3### Early Stage (MVP - Seed) 4| Category | Tool | Cost | 5|----------|------|------| 6| Communication | Slack | Free | 7| Docs | Notion | Free | 8| Code | GitHub | Free | 9| Email | Google Workspace | $6/user | 10| Design | Figma | Free | 11| Analytics | Posthog | Free | 12 13### Growth Stage (Seed - Series A) 14| Category | Tool | Purpose | 15|----------|------|---------| 16| CRM | HubSpot | Sales pipeline | 17| Support | Intercom | Customer chat | 18| Analytics | Amplitude | Product analytics | 19| Payments | Stripe | Billing | 20| Monitoring | Sentry | Error tracking | 21 22### Scale Stage (Series A+) 23| Category | Tool | Purpose | 24|----------|------|---------| 25| HRIS | Rippling | HR management | 26| Finance | Brex/Mercury | Banking/cards | 27| Legal | Ironclad | Contract management | 28| Security | Vanta | Compliance |

Incident Response Process#

1## Incident Management 2 3### Severity Levels 4| Level | Impact | Response Time | Communication | 5|-------|--------|---------------|---------------| 6| SEV1 | Complete outage | Immediate | Status page + email | 7| SEV2 | Major degradation | 15 min | Status page | 8| SEV3 | Minor issue | 1 hour | Internal | 9| SEV4 | Low impact | Next business day | None | 10 11### Response Steps 121. **Detect**: Alert triggered or reported 132. **Triage**: Assess severity 143. **Respond**: Assign incident commander 154. **Mitigate**: Stop the bleeding 165. **Resolve**: Implement fix 176. **Review**: Post-mortem within 48 hours 18 19### Post-Mortem Template 20## Incident Post-Mortem: [Title] 21 22**Date**: [Date] 23**Duration**: [X hours] 24**Severity**: SEV[1-4] 25 26### Summary 27Brief description of what happened. 28 29### Timeline 30- HH:MM - Event 1 31- HH:MM - Event 2 32- HH:MM - Resolution 33 34### Root Cause 35What caused this incident? 36 37### Impact 38- Users affected: X 39- Revenue impact: $Y 40- Duration: Z hours 41 42### Action Items 43- [ ] Preventive measure 1 - @owner 44- [ ] Preventive measure 2 - @owner 45 46### Lessons Learned 47- What went well 48- What could improve

Sample Prompts#

TaskPrompt
Assessment"Audit our current operations and recommend improvements"
SOPs"Create an SOP template for our team"
Tools"Recommend a tool stack for our stage"
Hiring"Design our hiring process"
Incidents"Create an incident response framework"

Configuration#

1// bootspring.config.js 2module.exports = { 3 agents: { 4 customInstructions: { 5 'operations-expert': ` 6 - Right-size processes for stage 7 - Document clearly and concisely 8 - Focus on team efficiency 9 - Enable async work 10 - Build for scalability 11 `, 12 }, 13 }, 14 operations: { 15 stage: 'growth', 16 teamSize: 25, 17 }, 18};

Related Agents#